We are currently not making shipments at this time. In the future, we will be using USPS as our main shipping carrier. Unfortunately, at this time, we are not shipping internationally.
We typically ship out orders within 1-3 business days of purchase. It may take longer to prepare some shipments, particularly ones involving larger or more fragile items.
If you want to get the estimated shipping cost for an item or a combination of items, you can add them to your shopping cart with the “Buy Now” button and then use the “Calculate Shipping” button in the shopping cart.
We provide you with an estimated delivery time, based on the number of business days till arrival. This estimate is based on delivery times provided to us by USPS. These estimated times may be affected by factors outside of our control (postal delays, weather, etc). Therefore, we can not guarantee a delivery date for any packages shipped; however, a large majority of shipments arrive within the estimated delivery window. If you have any questions about shipping times, please contact us before placing an order.
Shipping Insurance
It is an unfortunate reality of shipping that rarely a package goes missing or is damaged in transit. We take great pride in our ability to package items and get them to their destination intact, but unfortunately there are occasionally circumstances beyond our control.
USPS provides $100 of insurance included in the shipping price when using Priority Mail Express, Priority Mail, or Ground Advantage. If you wish to purchase additional coverage, please contact us.
For lost-in-transit packages eligible for a refund, the time frame is 30 business days for domestic shipments and 60 days internationally. Carriers more often find and deliver late than lose packages permanently.
Return & Refund Policy
We offer a 30 day return policy (from the date of purchase) on all items that we sell. Items may be returned for any reason for a refund.
We cannot refund shipping costs or credit card processing fees (currently 3%) UNLESS the return is made due to an error on our part or loss/damage during shipping. Credit card processors do not refund the fees we have paid to them when we issue a refund. This can be quite costly for us. If you chose to take the refund as store credit we can include the credit card processing fees in the amount. Refunds or credits will be issued when the returned item has been received.
Should the need arise to return a specimen, please contact support@fossilfanatics.com.
Order Cancellation Policy
If you wish to cancel an order you have placed with us before it ships, please contact us at support@fossilfanatics.com. In the event of an order cancellation, we will issue a refund via the payment method used to place the order or provide store credit. As with returns, we unfortunately cannot refund credit card processing fees (currently 3%) unless the refund is taken as store credit.
Combining Orders
We will happily combine multiple orders and ship them together to help you save on shipping costs. Please contact us at support@fossilfanatics.com with Combine Order in the subject line.